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PQC Organizational Excellence Training

The Philippine Quality Challenge (PQC) is an assessment, consultancy services, a...

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PQA and PQC Learning Session in Cebu City

Want to Improve Your Customer Engagement? Ask These 5 Questions In business, ...

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PQA Assessors Preparatory Course September 25 - 29, 2017

The Assessors Preparatory Course  is a 5-day live-in training course which ...

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PQA and PQC Learning Session in Cebu City

Want to Improve Your Customer Engagement? Ask These 5 Questions

In business, the customers are our lifeline. They make our businesses and organizations alive. How can we improve our customer engagement? Here are the 5 questions you need to ask your team for your next meeting:

  1. How do you determine your customers?

Knowing who your customers are allows you to build and develop relationships with them, and create products or services that will suit their needs.

  1.  How do you determine product offerings?

Do you or any member of your team know your product offerings? You have to determine your customer market, groups and segments' needs and requirements. You have to meet and even exceed their expectations to develop and create long-lasting relationships.

  1.  How do you enable customers to seek information and support?

Do you lend a hand to your customers? Giving them beyond the usual support service ensures that you know your customer's key support requirements according to your customer groups, and markets, enabling them to enlist your services instead of your competitors.

  1.  How do you build and manage customer relationship?

Do you ensure you're building customer relationship? This will mean that you have acquired customers and built market share by managing and enhancing your brand image through consistent presence in the social media and other mediums. Building and developing customer relationships will allow your organization to last for a long time.

  1.  How do you manage customer complaints?

Do you take complaints negatively? Part of increasing your customer engagement is knowing what are the insights of your customers. Determining the process of resolving complaints lets your business build customer confidence and enhance their satisfaction and engagement.


Customer engagement is part of the Philippine Quality Award (PQA) framework for Performance Excellence. The PQA Framework sets the standard of excellence to enable Filipino organizations and businesses achieve world-class performance.


Join the PQA team as they go to Cebu on 28 September 2017 for a day of learning, networking and benchmarking!

Image source: http://o-dan.net/en/; https://static.pexels.com/photos/416405/pexels-photo-416405.jpeg

Click here to Register Online:

Register Online

PQA and PQC Learning Session in Cebu City

Want to Improve Your Customer Engagement? Ask These 5 Questions

In business, the customers are our lifeline. They make our businesses and organizations alive. How can we improve our customer engagement? Here are the 5 questions you need to ask your team for your next meeting:

  1. How do you determine your customers?

Knowing who your customers are allows you to build and develop relationships with them, and create products or services that will suit their needs.

  1.  How do you determine product offerings?

Do you or any member of your team know your product offerings? You have to determine your customer market, groups and segments' needs and requirements. You have to meet and even exceed their expectations to develop and create long-lasting relationships.

  1.  How do you enable customers to seek information and support?

Do you lend a hand to your customers? Giving them beyond the usual support service ensures that you know your customer's key support requirements according to your customer groups, and markets, enabling them to enlist your services instead of your competitors.

  1.  How do you build and manage customer relationship?

Do you ensure you're building customer relationship? This will mean that you have acquired customers and built market share by managing and enhancing your brand image through consistent presence in the social media and other mediums. Building and developing customer relationships will allow your organization to last for a long time.

  1.  How do you manage customer complaints?

Do you take complaints negatively? Part of increasing your customer engagement is knowing what are the insights of your customers. Determining the process of resolving complaints lets your business build customer confidence and enhance their satisfaction and engagement.


Customer engagement is part of the Philippine Quality Award (PQA) framework for Performance Excellence. The PQA Framework sets the standard of excellence to enable Filipino organizations and businesses achieve world-class performance.


Join the PQA team as they go to Cebu on 28 September 2017 for a day of learning, networking and benchmarking!

Image source: http://o-dan.net/en/; https://static.pexels.com/photos/416405/pexels-photo-416405.jpeg

Click here to Register Online:

Register Online
Articles

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PQA and PQC Learning Session in Cebu City

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Articles

PQA and PQC Learning Session in Cebu City

Want to Improve Your Customer Engagement? Ask These 5 Questions In business, the customers are our lifeline. They make our businesses and organizations alive. How can we improve... (Read More)

Business Excellence Training

The DTI-CB conducted a 2-day Business Excellence Training held on August 15-16, 2017 at The Legend Villas, Mandaluyong City. The training aims to equip participants on the Philippi... (Read More)

PQC Organizational Excellence Training

The Philippine Quality Challenge (PQC) is an assessment, consultancy services, and recognition program under the wing of the Philippine Quality Award (PQA) program. It uses a frame... (Read More)

PQA Assessors Preparatory Course September 25 - 29, 2017

The Assessors Preparatory Course  is a 5-day live-in training course which aims to develop the technical competencies of participants to evaluate PQA applications and to condu... (Read More)

How to transform organizational culture

Philippine Daily Inquirer 31 May 2015 Enrique V. Abadesco - Enrique "Ric" is considered a pioneer in the organization development (OD) field in the Philippines, having he... (Read More)